FAQs

Using Durham Savings

To find your Voucher, sign in, in the upper right corner of the screen you can  access My Orders from the main menu. If you're using the mobile app, click on the Menu, then My orders. From there, you can view and print all of your vouchers.

Click “List Coupon” next to the Coupon you want to use. This will display a link to print your coupon. You'll see the instructions for using your coupon in the Fine Print section.

Visit "My Orders" to download and print your coupon or pull it up on the mobile app.
The instructions will be listed in the Fine Prints on your coupon or under "Instructions" when viewing it on the mobile app.
Learn more about printing your coupon here or go paperless and download our mobile app

There are different ways to track your item, depending on what type of Goods order you have purchased.

If you have purchased a coupon voucher and redeemed the voucher on a merchant’s website

You will need to contact the merchant directly to inquire into the whereabouts of your order. Contact details can be found on your coupon. Before contacting the merchant please ensure that the voucher has been redeemed and the delivery window has elapsed. It is also a good idea to check your inbox for any tracking or dispatch information that has been forwarded directly from the merchant.

If you have purchased the item and delivery has been arranged by Durham Savings (you have not placed a separate order using a coupon)

You will receive an email containing your order confirmation. If your item is being sent with tracking, you'll be able to find tracking information in your dispatch email.

Please note that not all orders will be sent with tracking, in this instance there is nothing you need to do other than wait for your item to arrive. In the unlikely event that the item does not reach you within the delivery window, please feel free to contact Member Support by clicking on "I still need help"

VIEWING A MERCHANT'S RETURN POLICY
Please get in touch with the merchant to inquire about the return policy applicable to your purchase. The merchant's contact details can be found on your voucher visible in your Durham Savings account.

HOW TO RETURN ITEMS TO A MERCHANT
If you change your mind about your order, please get in touch with the merchant to inquire about returns instructions, within 14 days after receiving the product and return the item to the merchant, unused and in its original packaging, within 14 days of receiving the item. Delivery and handling charges for returning unwanted items within the withdrawal period (14 days) are borne by the buyer.
However, if you receive an item that's different from what was described, or is clearly in a worse condition than was indicated (e.g. you've received a used item in circumstances where the item was described as new), please report this to the merchant directly within 14 days of receiving the item, and return the item to the merchant, in the same condition you received it, within 14 days of receiving the item. You can request a refund from the merchant for reasonable postage costs that you’ve paid to return the item to the merchant.
To ensure the safe return of the merchandise, we advise that you use a trackable delivery service.

REFUNDS
Once the merchant receives your parcel and informs us about it, we will refund the item price and the delivery costs (if any) that you’ve paid when ordering the item. Please note that it takes a little time to process refunds, as liaising with the merchants lengthens the whole process, but we aim to process your refund within 14 days of receiving your item.

To log in to your account, click on the “Sign In” link at the top right corner of the page. If you are already signed in, this link will appear as My Account. If you are having trouble logging in, you can reset your password by clicking on "?" next to the password field on the sign-in page. Enter the email address associated with your Durham Savings account and click “Submit.” Allow a few minutes for the email with the password-reset link to arrive. Trying to reset your password multiple times in a row will cause delays.

Check your Spam folder if you don't see the email, and add support1@allaboutwebservices.com to your address book so it isn't filtered out.
If you're still having trouble, try signing out and then logging back in with any other email addresses you may have used, like your work email.

Your Voucher contains both a serial number and a Security code, either of which can be used for redemption, so it's important to make sure you're using the code that's being requested. On your Voucher you may also find that there is a particular date and time when the merchant's website will start accepting codes.

The next thing to do in these situations is to make absolutely sure that the code is going into the box correctly, without any extra digits, spaces or typos. If there are any zeroes in your code, you may want to try them as o's, and vice versa. We recommend copying and pasting the codes directly from the voucher, making sure that no extra spaces are included. You may also wish to try switching your serial number and Security codes.

If that doesn't work, it may be that your code is registering as invalid. This error can sometimes occur if your serial number is not properly uploaded to the merchant's database when the deal was first activated. To resolve this problem, please contact our merchant directly and let them know about the issue, so they can reset your code manually. You'll be able to find contact details for the merchant on the Voucher itself.

If you specified your delivery address when you bought the coupon, it will be redeemed automatically and the order will be shipped to your delivery address with no further action necessary on your part.

Otherwise, you'll be able to find redemption instructions by checking out the Voucher itself. Redemption will usually take the form of a code that you can redeem on the merchant's website, at which point you'll also be asked for your delivery address.

Every Voucher has a different expiration date, and you need to use your Voucher before that date for the merchant to be able to accept it. If you experience any difficulties in using the Voucher, it's important to let us know well in advance of the expiration date by clicking 'I still need help'.

If you haven't used your Voucher, you have the right to cancel within 14 days after the day of your purchase, no questions asked.

If you wish to cancel your purchase outside of these 14 days, please contact us by clicking 'I still need help' and your request will be dealt with on a case-by-case basis.

Every coupon has a different expiration date which will be clearly marked on the Voucher itself, and you need to use your coupon before that date for the merchant to be able to accept it. If you experience any difficulties in using the coupon, it's important to let us know well in advance of the expiration date by clicking 'I still need help'.

Within that period, you'll usually be able to use your coupon whenever the merchant is open, but this is not always the case (especially with businesses that are very busy at certain times), so it's always worth checking the Fine Print section of your Voucher to see if any special restrictions apply.

Goods Shipping and Returns

If you realize that your order has been shipped to the wrong address, please get in touch with us as soon as possible by clicking on the "I still need help" button. If your order hasn't been shipped yet, we will be able to modify the order. However, if your item has already been shipped and hasn't been received by anyone, it will automatically be sent back to the seller who will inform us of the return. We will then action your refund.

There are different ways to track your item, depending on what type of Goods order you have purchased.

If you have purchased a coupon voucher and redeemed the voucher on a merchant’s website

You will need to contact the merchant directly to inquire into the whereabouts of your order. Contact details can be found on your coupon voucher. Before contacting the merchant please ensure that the voucher has been redeemed and the delivery window has elapsed. It is also a good idea to check your inbox for any tracking or dispatch information that has been forwarded directly from the merchant.

If you have purchased the item and delivery has been arranged by Durham Savings (you have not placed a separate order using a coupon voucher)

You will receive an email containing your order confirmation. If your item is being sent with tracking, you'll be able to find tracking information in your dispatch email.

Please note that not all orders will be sent with tracking, in this instance there is nothing you need to do other than wait for your item to arrive. In the unlikely event that the item does not reach you within the delivery window, please feel free to contact Member Support by clicking on "I still need help"

If the tracking says that the item was delivered but the item is missing and the delivery window has passed, please get in touch with us by clicking "I still need help" and we will help you locate your item.

If your item arrives damaged, we advise you to get in touch with the merchant to inquire about the possibility of getting a replacement. If replacements are not possible, you have 14 days after the delivery date to return the product back to the merchant, unused and in its original packaging.

If your item is missing parts, we advise you to get in touch with the merchant to inquire about the possibility of getting a replacement. If replacements are not possible, you have 14 days after the delivery date to return the product back to the merchant, unused and in its original packaging.

Please get in touch with the merchant within 14 days after receiving the item to inquire about the possibility of making an exchange, and follow the merchant's returns procedure.

VIEWING A MERCHANT'S RETURN POLICY
Please get in touch with the merchant to inquire about the return policy applicable to your purchase. The merchant's contact details can be found on your voucher visible in your Durham Savings account.

HOW TO RETURN ITEMS TO A MERCHANT
If you change your mind about your order, please get in touch with the merchant to inquire about returns instructions, within 14 days after receiving the product and return the item to the merchant, unused and in its original packaging, within 14 days of receiving the item. Delivery and handling charges for returning unwanted items within the withdrawal period (14 days) are borne by the buyer.
However, if you receive an item that's different from what was described, or is clearly in a worse condition than was indicated (e.g. you've received a used item in circumstances where the item was described as new), please report this to the merchant directly within 14 days of receiving the item, and return the item to the merchant, in the same condition you received it, within 14 days of receiving the item. You can request a refund from the merchant for reasonable postage costs that you’ve paid to return the item to the merchant.
To ensure the safe return of the merchandise, we advise that you use a track-able delivery service.

REFUNDS
Once the merchant receives your parcel and informs us about it, we will refund the item price and the delivery costs (if any) that you’ve paid when ordering the item. Please note that it takes a little time to process refunds, as liaising with the merchants lengthens the whole process, but we aim to process your refund within 14 days of receiving your item.

For items sold by a merchant, you will need to get in touch with the merchant and inquire about the possibility to exchange an item.

Once we are informed that your return has been received by either the merchant or our warehouse, we will process the refund within 14 days and send you a confirmation email.
You can also view the status of your refund at any time in your account.
To check the status of your refund:
1. Go to Your Orders in Your Account.
2. View the relevant order.
The refund status is displayed under the deal status.

General questions and feedback

Wherever possible, we will use images taken at the merchant’s location or of the exact service or item being offered. However, in cases where this is not possible, the images will be used for illustrative purposes and may not be a direct representation.

Our reviews policy

The internet is filled with more trolls than a Dark Ages Thriller. With so many anonymous online reviews, and so much conflicting information, it’s difficult to know what you can really expect from a business.

We, at Durham Savings, want to set realistic expectations for our members. We do the legwork, and research businesses extensively. A summary of online reviews is featured in the write-up of all applicable deals to tell members exactly what they need to know about a business and suggest where they can continue to read.

Our sources

We have a pool of review websites which we trust. These are judged in terms of impartiality, legitimacy and transparency. We also factor in recommendations from publications that are established and reputable, as well as counting awards that can be externally verified.

Transparency

We don’t just focus on the positive reviews: summaries of online feedback are objective and factual, and pick out the specific things that users consistently mention. We always include links to verify each review and suggest where members can continue to read. To make sure we’re focusing on the present, all the sources we consider are within three years old.

We have a number of ways to detect illegitimate reviews, and all sources are vetted thoroughly. If reviews suggest that there is a persistent problem with a particular merchant, we address these with the business and make sure improvements are made.

Durham Savings member feedback

After redeeming a coupon, members are sent a survey. The survey asks whether or not members would recommend the business, and what specific feedback they have.

We include statistics in deal write-ups to let members know what they can expect from businesses. Statistics are only used in this way once a certain amount of members have responded to make sure they are authoritative. Negative feedback is addressed with businesses to make sure improvements are made.

At Durham Savings, our company philosophy is pretty simple: we treat our members the way we like to be treated. One of our key principles is to be open and honest with you, not shrouding deals in complicated terms and conditions or making promises about deals that we cannot keep.

 

You’ve probably been directed to this page because you’re looking at one of our deals offering an alternative therapy or treatment and may be considering going ahead to book the deal. You might also have noticed that our description of the deal doesn’t go into much detail about the offered treatment apart from some basic information about the merchant and how the deal is carried out. Don’t worry, this isn’t us being lazy. In fact, we’re doing it to protect you to make sure you don’t buy the product under any false pretense.

 

The key thing about alternative therapies and treatments is how immensely personal they can be to some people – for every person that gets nothing from a treatment, you’ll have another who absolutely swears by it and will happily keep going back for additional sessions. Additionally, what benefits that person gets from the treatment may differ from the next person and consequently, it makes it difficult to concretely tell you what benefits you personally will receive from an alternative therapy. With this in mind, we always advise you to take some additional steps before committing to purchasing an alternative therapy through Durham Savings. But don’t worry, you can still go ahead and book the deal now – should you decide it’s not for you, you have seven days to claim a full cash refund.

 

Step 1 – Do your research

 

We always advise you have a good look around before deciding if something is for you. This doesn’t mean you need to spend hours in a library gathering enough evidence to write a thesis. Even a little research on the web reading about your chosen treatment can give you some good background information about how it works, what sort of things it’s supposed to treat and most importantly, how effective it can be. Look for a good overall summary of the treatment and if possible, get an idea of how established it is. Take some time to read some reviews, see how the treatment works and find out what you might expect to gain from it.

 

Step 2 – If in doubt, speak to your family doctor

 

If you’re in any doubt as to whether the treatment is right for you, we definitely recommend speaking to your doctor. They can give you their own assessment of the treatment and if you’re looking to treat a specific problem, they can also tell you if you would be better off treating it with a more conventional method. If you’re suffering from a medical condition, serious or otherwise, we ALWAYS recommend discussing all treatment options with your family doctor first before committing to any kind of alternative therapy or treatment.

 

One more thing…
One of the great things about Durham Savings is that we give you the chance to try a range of alternative therapies and treatments at a cheaper rate than you would usually pay by going direct to the merchant. This gives you the chance to try new things, see what works for you and have a great time in the process. Significant health benefits aside, alternative therapies can allow you to relax, de-stress and pamper yourself while giving you the opportunity to find new ways of developing your own sense of well being.

But don’t worry, you can still go ahead and book the deal now – should you decide it’s not for you, and as long as the coupon has not been redeemed, you can request a full refund from us within seven days of your purchase.

We do not share our members' information with anyone, except in accordance with our privacy policy, which can be viewed here. Other than to companies in the Durham Savings Group, we do not sell or rent your information to anyone else for their marketing purposes without your consent.

The refund should arrive back to your account 3 to 5 days after our email notifying you that your refund request has been processed.
You can also view the status of your refund at any time in your account.
To check the Status of your refund:
1. Go to "My Orders" in "My Account".
2. View the concerned order.
The refund status is displayed under the deal status.

You can find all the information about the deal on the original deal page where you bought your voucher, or on the voucher itself. If your question is about the merchant, the quickest and easiest way to find answers is usually to contact them directly, as they tend to have the most accurate information about their own services. You can find contact details and/or a web address on the voucher or under the map on the deal page.

We always want you to have a great experience with Durham Savings. That's why if something wasn't right with your experience, we kindly ask you to get in touch with us by clicking "I Still Need Help", so we can make sure the issue you encountered doesn't happen again. If you have good feedback, we'd love to hear that as well!

Here is how Groupon works:

We feature daily deals, which are available for purchase for a limited period of time, which is specified on the deal page. Our deals are subject to a limit of Vouchers sold and can therefore sell out or close early on special occasions.

If you would like to purchase a coupon, go to www.durhamsavings.com and select your city at the top of the page in order to view the deals in your area.

All of our Vouchers are subject to restrictions on how and when to use them, such as an expiration date, which are clearly displayed in the Fine Print section of the deal page. It is important for you to read that Fine Print in order to make sure that you agree with all the terms of the deal.

When you’re ready to buy, click the green "Buy Now!" button. We will ask you to log in or create an account and enter your credit card information or alternative method of payment such as PayPal.

Once you've finalized your purchase, we will send you a confirmation email and your coupon will be available in your Duram savings account.

The instructions on how to use your Voucher will be printed directly on the Voucher itself.

All Durham Savings deals are only available for a limited time. Some deals have a clock beneath the main image counting down until the deal closes. If a deal says "Limited time remaining," it means the deal can sell out at any moment, so be sure to get it fast! Some deals may be available later in other cities or separately for our newsletter subscribers.

A problem with the merchant

Sometimes it can be difficult to reach a merchant after they’re featured. Make sure you're using the contact information listed in the redemption instructions on your Voucher.

If you’ve waited a week or so and are still having trouble, please contact us by clicking on "I still need help". If you can provide your phone number and a few details about the problem, we'll reach out to the merchant to help and ask them to contact you directly.

Sometimes it can be difficult to reach a merchant shortly after they’re featured. Make sure you're using the contact information listed in the redemption instructions on your Voucher.

If you have waited a week or so and are still having trouble, please contact us by clicking on "I still need help". If you can provide your phone number and a few details about the problem, we'll reach out to the merchant to help and ask them to contact you directly.

Sometimes after a deal is featured, certain dates may not be available due to high demand. This is why we advise you to book your appointment or your reservation as early as possible.

If you can't find a suitable date within 14 days of receiving your Voucher, you can get in touch with us by clicking on the "I still need help" button and we will refund you, no questions asked. Otherwise we advise you to gift the coupon to a friend who might enjoy the deal!

We always want you to have a great experience using your Voucher. If you have a bad experience with a merchant, please let us know by clicking on the 'I still need help' button. We will investigate the issue and work to make sure it doesn't happen again.

If you've been told by the merchant that they're no longer accepting Vouchers, we'll make sure you don't lose out. Often we'll be able to resolve the issue and the merchant will continue to run the deal, but if that doesn't happen we'll be able to refund you. In either case, we recommend that you contact Member Support by clicking on "I still need help" so that we have a record of the issue, just in case you're the first person to hear about it.

We always want you to have a great experience using your Voucher. That's why if a merchant refuses to accept your unredeemed Voucher, we kindly ask you to get in touch with us by clicking on the "I still need help" button so that we know about it and can fix the situation as early as possible.

Please contact Member Support by clicking on "I Still Need Help" and we'll do our best to resolve any miscommunication. Whatever happens, we'll make sure you don't lose out.

If the merchant has closed down, please let us know by clicking "I still need help". Sometimes we'll be able to arrange for you to use your voucher with an alternative merchant, but you'll always have the option to refund the voucher instead if that's your preference. Whatever happens, we'll make sure you don't lose out on the money that you spent with us.

My Coupon expiration

Every coupon has a different expiration date, and you need to use your coupon before that date for the merchant to be able to accept it. If you experience any difficulties in using the coupon, it's important to let us know well in advance of the expiration date.

Every coupon has a different expiration date which will be clearly stated on the voucher. You need to use your coupon before that date for the merchant to be able to accept it. If you experience any difficulties when using the voucher, it's important to let us know well in advance of the expiration date.

Managing account information

our orders can be found in your Durham Savings account under the "My Orders" tab. If you can't find your order there, but your bank statement shows that you've been charged, the voucher has probably been purchased accidentally on a separate account. This can happen if more than one Durham Savings account are used from the same computer. If you're not sure which other account it could be, please contact our Member Support by clicking on "I still need help".

To log in to your account, click on the “Sign In” link at the top right  of the page. If you are already signed in, this link will appear as your "Log Out". If you are having trouble logging in, you can reset your password by clicking on "?" next to the password field on the sign-in page. Enter the email address associated with your Durham Savings account and click “Submit.” Allow a few minutes for the email with the password-reset link to arrive. Trying to reset your password multiple times in a row will cause delays.

Check your Spam folder if you don't see the email, and add support1@allaboutwebservices.com to your address book so it isn't filtered out.
If you're still having trouble, try signing out and then logging back in with any other email addresses you may have used, like your work email.

Only the merchant that provides the final service can produce an invoice. Please contact our merchant directly to request an invoice for the service provided.

In order to receive our Newsletter for a specific city, visit our website's home page, select the city for which you would like to receive the offers and enter your email address in the box. Before you can continue browsing the website, we kindly ask you to confirm your subscription by clicking on the link provided in the email that you receive at the same time.

Our newsletters sometimes end up in your email’s spam folder, so the first step would be to check there. If the newsletters are being sent there, please add support1@allaboutwbeservices.com to your address book to ensure you get emails from Durham Savings. If you’re a Gmail user, you may find that your newsletters are being funnelled into your “Promotions” tab, which you can usually find on the left hand side of the screen along with your Inbox and Spam folders.

If you have a Durham Savings account, you can try resetting your own subscription by using the subscription centre at durhamsavings.com. Just Sign In and go to “My Newsletters”, where you’ll be able to cancel, reactivate and manage your subscriptions.

If you’ve tried all that and still can’t receive our newsletters, please get in touch with Member Support by clicking on “I need more help” and we’ll see what we can do to help.

If you wish to close your Durham Savings account, please contact Member Support by clicking on the 'I still need help' button and we will deactivate the account for you.

Check your "My Orders" page to see if your order went through. If you still can’t find the coupon you’re looking for, try signing out and back in with any other email addresses you may have used (like your work email). If these steps do not solve your problem please contact Member Support by clicking "I still need help"

Editing or canceling an order

If you realize that your order has been shipped to the wrong address, please get in touch with us as soon as possible by clicking on the "I still need help" button. If your order hasn't been shipped yet, we will be able to modify the order. However, if your item has already been shipped and hasn't been received by anyone, it will automatically be sent back to the seller who will inform us of the return. We will then action your refund.

See our refund policies of the following types of deals:

For items sold by our Goods merchants
You can cancel your purchase by returning the items within 14 days after the day of reception. To make a return, please get in touch with the merchant and inquire about the returns procedure.

For Durham Savings Getaways trips
If you chose the date of your trip when you purchased your voucher, you have up to 15 days before departures to notify us by clicking the "I still need help" button and cancel your trip (unless specified otherwise on your deal). If you didn't choose your date when making your purchase, you have 14 days from the day after purchase to get in touch with us and cancel your order, as long as the voucher hasn't been used.

For all other deals

All of your vouchers (unless otherwise stated in the Fine Print section) come with a "cool-down" period of 14 days, during which we will be happy to refund your method of payment as long as the voucher has not been used.

After that 14 day period, we will not usually provide a refund to your payment method, but please feel free to contact our Member Support by clicking "I still need help" if exceptional circumstances prevent you from using the voucher.

See our refund policies for the following types of deals:

For Items sold by our Goods merchants
You can cancel your purchase by returning the items within 14 days after the day of reception. To make a return, please get in touch with the merchant and inquire about the returns procedure.

For Durham Savings Getaways trips
If you chose the date of your trip when you purchased your voucher, you have up to 15 days before departures to notify us by clicking on "I still need help" and cancel your trip (unless specified otherwise on your deal). If you didn't choose your date when making your purchase, you have 14 days from the day of purchase to get in touch with us and cancel your order, as long as the voucher hasn't been used.

For all other deals

All of your vouchers (unless otherwise stated in the Fine Print section) come with a "cool-down" period of 14 days, during which we will be happy to refund your method of payment as long as the voucher has not been used.

After that 14 day period, we will not usually provide a refund to your payment method, but please feel free to contact our Member Support by clicking on "I still need help" if exceptional circumstances prevent you from using the Voucher.

The refund should arrive back to your account 3 to 5 days after our email notifying you that your refund request has been processed.
You can also view the status of your refund at any time in your account.
To check the Status of your refund:
1. Go to "My Orders" in "My Account".
2. View the concerned order.
The refund status is displayed under the deal status.

I have a problem making a purchase

Try entering a different shipping address on the checkout page if our system won't recognize the one you're trying to use (e.g. your work address, a friend's address). If you live somewhere without a house number, please enter 1 or 0, just as a placeholder.

If you can't get your payment to go through, and you're sure you've input all of your details correctly, it may be that your card provider has put a block on Internet transactions or that there's a problem with your card. You might want to try using an alternative method of payment such as Paypal, or a different credit or debit card

You can find all the information about the deal on the original deal page where you bought your voucher, or on the voucher itself. If your question is about the merchant, the quickest and easiest way to find answers is usually to contact them directly, as they tend to have the most accurate information about their own services. You can find contact details and/or a web address on the voucher or on the deals map page.

Check your My Orders page to see if your order went through. If you still can’t find the coupon you’re looking for, try signing out and back in with any other email addresses you may have used (like your work email).

Promotions and Referrals

Credit is issued in the form of vouchers, once credits have been added to your Durham Savings account, using them on a purchase is pretty easy:

  • Log in to your Durham Savings account by using the Sign In link at the top right hand of the screen
  • Once logged in, click the “Buy it Now!” button on the deal you want to purchase.
  • This will take you to the Checkout page. On the check out page there is a box labeled "Voucher" enter your voucher information here click on apply, and the amount of your credit will be deducted from the cost of your purchase. If you don’t use all of it, the remaining credit will be available on your next purchase.

If you received your credit via a promotional email, that email will contain more details on how the credit can be used. Some promotions contain a code that you can input on the Checkout page, and other promotions are for a set amount of credit that is deducted from your purchase when you spend a certain amount.

Durham Savings credit typically expires after one year. If you received your credit via a promotional email, the expiration date will probably be much sooner, and will be clearly indicated in the email.

Lassy Chester

Art Director

“Amazing experience i love it a lot. Thanks to the team for awesome deals, great! I recommend”

Phone

1-905-721-1144, 1-877-721-1144

Address

113 Bloor Street East., Oshawa, Ontario, L1H 3M3 ,Canada

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